Track unanswered positive replies with a Reply needed tag

When a reply is labeled positive and the prospect has the last word, Master Inbox adds a Reply needed label, so leaders can count open positives at any moment.

ReportingSales leaderSDR managerTeam plan

When

Add LabelInterested, Meeting request or Information request

Only if

Last message is from the prospect

Then

Add labelsReply needed

Why teams run it

A live count of positives waiting on your team is the simplest speed to lead report.

Set it up in Master Inbox

In Master Inbox, open Settings, then Workflows, and click Add a workflow.
Name it Track unanswered positive replies with a Reply needed tag.
Set the trigger to Add Label and choose Interested, Meeting request or Information request.
Add a condition: Last message is from the prospect.
Add the action Add labels: Reply needed.
Save the workflow and switch it to Active.

Or create it with the API

Everything in the workflow builder is also in the Master Inbox API. This request creates the same workflow. Replace the example ids with your own label, list and campaign ids from GET /workflows/filter-fields. This workflow also uses conditions: add them under trigger_config.conditions, as shown on the conditions page.

curl -X POST https://api.masterinbox.com/api/api-webhook/v1/api/workflows/create-workflow \
  -H "Authorization: Bearer $MASTER_INBOX_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
  "name": "Track unanswered positive replies with a Reply needed tag",
  "trigger_type": "add_label",
  "trigger_config": {
    "label_ids": [
      176479
    ]
  },
  "action_configs": [
    {
      "action_type": "add_labels",
      "label_ids": [
        176480
      ]
    }
  ]
}'

Full reference: workflow API guide and API docs.

Or ask Claude, ChatGPT or Grok to build it

Our workflow guide is written for AI agents to read. Give your assistant your API key and this prompt:

Read https://app.masterinbox.com/public-workflow-api.md and use my Master Inbox API key to create this workflow: "Track unanswered positive replies with a Reply needed tag". First call GET /workflows/filter-fields and look up my label, list and channel ids, then create the workflow and tell me what you set up.

Questions

How is the tag cleared?

Pair it with a workflow that removes Reply needed when your team sends a reply.

Is there a built-in response time report?

Yes. Reporting shows reply speed by rep. This tag gives you a live count of what is still open.

Can I build this workflow through the API?

Yes. Send the create-workflow request shown on this page with your Master Inbox API key. The API checks the payload first and lists every problem by field if anything is off.

Which plan includes this?

This workflow works on the Team plan. Every plan has unlimited users and starts with a free 7-day POC.