Clear the Reply needed tag when a rep answers

When your team sends a reply on a thread tagged Reply needed, Master Inbox removes the tag, so the Reply needed count only shows positives that are still waiting.

ReportingSales leaderSDR managerTeam plan

When

Sending MessageAll channels

Only if

Label is Reply needed

Then

Remove labelsReply needed

Why teams run it

Keeps the open positives count honest without anyone cleaning labels.

Set it up in Master Inbox

In Master Inbox, open Settings, then Workflows, and click Add a workflow.
Name it Clear the Reply needed tag when a rep answers.
Set the trigger to Sending Message and choose All channels.
Add a condition: Label is Reply needed.
Add the action Remove labels: Reply needed.
Save the workflow and switch it to Active.

Or create it with the API

Everything in the workflow builder is also in the Master Inbox API. This request creates the same workflow. Replace the example ids with your own label, list and campaign ids from GET /workflows/filter-fields. This workflow also uses conditions: add them under trigger_config.conditions, as shown on the conditions page.

curl -X POST https://api.masterinbox.com/api/api-webhook/v1/api/workflows/create-workflow \
  -H "Authorization: Bearer $MASTER_INBOX_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
  "name": "Clear the Reply needed tag when a rep answers",
  "trigger_type": "send_message",
  "trigger_config": {
    "channel_ids": [
      "-1"
    ]
  },
  "action_configs": [
    {
      "action_type": "remove_labels",
      "label_ids": [
        176480
      ]
    }
  ]
}'

Full reference: workflow API guide and API docs.

Or ask Claude, ChatGPT or Grok to build it

Our workflow guide is written for AI agents to read. Give your assistant your API key and this prompt:

Read https://app.masterinbox.com/public-workflow-api.md and use my Master Inbox API key to create this workflow: "Clear the Reply needed tag when a rep answers". First call GET /workflows/filter-fields and look up my label, list and channel ids, then create the workflow and tell me what you set up.

Questions

Does an AI agent reply clear it?

Yes. Any message sent from Master Inbox on the thread fires the Sending Message trigger.

Can I save a view of open positives?

Yes. Save a view filtered on the Reply needed label and share it with leadership.

Can I build this workflow through the API?

Yes. Send the create-workflow request shown on this page with your Master Inbox API key. The API checks the payload first and lists every problem by field if anything is off.

Which plan includes this?

This workflow works on the Team plan. Every plan has unlimited users and starts with a free 7-day POC.