Workspace clones include tables
Cloning a workspace now copies its tables, with label filters remapped.
Changelog
What we shipped
We ship most days. 299 updates since May 2026, 195 of them new features, across the inbox, workflows, AI, integrations, the dialer and the API.
November 2026
One number per workspace in the dialer
Each workspace calls and texts from its own default number. Learn more
Tables API
Create, update and copy tables between workspaces through the public API, with a how-to guide for Tables and Analytics. Learn more
More custom fields for EmailBison and Smartlead
Sync up to 75 custom fields, and new fields flow in automatically when Select All is on. Learn more
Deleted API keys stop working immediately
Tightened public API authentication so removed keys are rejected right away. Learn more
Show API keys permission
Saved integration keys are hidden from members unless you grant the Show API keys permission.
GoHighLevel contact and opportunity actions
Workflows can create or update GoHighLevel contacts, remove opportunities and remove tags. Learn more
Positive pipeline analytics
One click builds a positive pipeline table and positives by label chart, and custom fields can be used in widgets. Learn more
October 2026
Text leads from the inbox
Send a text from the reply box or right after a call, with live delivery status on the thread. Learn more
Sidebar counts from any tab
Pick a tab such as Needs Reply and its thread count shows next to the list in the sidebar.
Campaign tag scope for members
Limit a member to threads from chosen campaign tags.
Master Inbox Assistant (beta)
Chat with an assistant that briefs you on every workspace, reads replies, drafts and sends answers for your review, and books meetings with your approval.
Copy reply templates across workspaces
Send a template or a whole category to other workspaces in one go.
EmailBison attachments
Attachments on EmailBison emails now show in the thread with previews and downloads. Learn more
Call forwarding in the dialer
Inbound calls can ring the browser and a forwarding phone at the same time, and are still logged and recorded. Learn more
List-style table widgets
Show actual rows in an Analytics table widget and choose its columns, with labels as a source. Learn more
Wiza enrichment
Enrich leads with Wiza for email, phone and profile data from the sidebar, in bulk, by label or from a workflow, without overwriting existing values. Learn more
Workflows fire on live LinkedIn messages
LinkedIn messages that arrive in real time now trigger workflows, webhooks and AI labels. Learn more
Reply Templates page
Create and edit reply templates from a dedicated Settings page.
GoHighLevel label sync
Labels and tags now sync from Master Inbox to GoHighLevel. Learn more
Referral routing for reply agents (beta)
When a prospect refers you to a colleague, the reply agent drafts to the new contact instead of the original one. Learn more
Reply agents answer booking questions
Calendly booking questions are filled from real prospect details, and large calendars sync reliably. Learn more
PlusVibe custom fields
Sync selected PlusVibe custom fields onto prospects on every reply. Learn more
Claude Opus 5.5
Reply agents and AI labeling can now use Claude Opus 5.5. Learn more
Meeting alerts for unknown bookers
Meeting notifications now go out even when the person who booked is not a known lead, and Slack actions can use your connected Slack without a webhook URL. Learn more
Campaign tags API
Tag campaigns through the public API to route reply agents automatically. Learn more
GetLeads enrichment
Enrich leads with GetLeads from the sidebar, in bulk, by label or from a workflow, or run a waterfall across your enrichment providers that only fills what is missing. Learn more
Remove from every HeyReach campaign
The HeyReach remove from sequence action can target all campaigns. Learn more
Master workspace (beta)
See conversations from all of your workspaces in one inbox, with a workspace filter and proper permissions.
Tab notifications
Turn on Notify me for any tab and a red dot appears when a prospect replies there.
Day-of-week workflow condition
Choose which days of the week a workflow can run, based on your workspace timezone. Learn more
Custom endpoints for OpenAI and Anthropic
Point reply agents and AI labeling at your own OpenAI or Anthropic endpoint. Learn more
Nooks integration
Every finished Nooks call shows on the lead with times dialed, outcome, duration, recording and notes. Learn more
Campaign tags for reply agents
Tag campaigns and point a reply agent at a tag, so newly tagged campaigns are covered without editing the agent. Tags can sync from EmailBison and Smartlead. Learn more
Search by phone, subject and custom fields
Inbox search now finds leads by phone number, subject and custom fields.
Multi-workspace public API
Labels, views, prospects, channels and inbox types endpoints can answer for several workspaces in one call. Learn more
Inbox Dialer
Call any lead in one click from the sidebar, thread or tables using your own Twilio account. Inbound calls ring in the browser, every call is logged with notes, outcome and recording, and voicemail drop is built in. Learn more
Conditions on the Phone Number Found trigger
Narrow the Phone Number Found trigger to the numbers you care about, and extracted mobile numbers are now saved to the lead. Learn more
Sequences API (beta)
List sequences, copy them across workspaces, start and stop them, and add or remove prospects through the public API. Learn more
Enrichment Completed trigger
Start a workflow when enrichment finishes for a lead, whether or not a phone was found. Learn more
Pause sequences on reply and resume later
A sequence can pause when the prospect replies and resume after your team answers and a set wait passes. Learn more
In-app notification workflow action
Workflows can post a notification into the Master Inbox notification panel with a custom message and severity. Learn more
Chili Piper conditions on Meeting Booked
Run a Meeting Booked workflow only for a specific Chili Piper workspace, meeting type or product. Learn more
Workflows run with the owner's permissions
Workflow actions now run as the workflow's owner, so automations are not blocked by the permissions of whoever added a label. Learn more
Notes API
Create, read, update and delete notes through the public API. Learn more
Workspace defaults for reply agents, workflows and webhooks
New workspaces can now start with your default reply agents, workflows and webhooks already in place.
Phone numbers from webhooks
Phone numbers arriving on a webhook are cleaned into international format and saved to the lead. Learn more
No sequencer connected warning
Workspaces with mailboxes but no sequencer get a clear warning and a one-click link to connect one.
Stop on reply in sequences
Sequences now stop correctly when a lead replies, and follow-ups from custom SMTP mailboxes stay in the original thread. Learn more
Chili Piper filter on Bookings
Filter the Bookings page by Chili Piper meeting. Learn more
Filter messages sent by API
Messages sent through the public API are tagged by API key, and you can filter or trigger workflows on them. Learn more
Exclusions in workspace defaults
Set warmup tags, blocked forwarding emails and blocked domains once and apply them to every new workspace.
Lead moved to folder trigger
Start a workflow when a lead is archived, marked as spam or moved to any folder you choose. Learn more
Mistral models for Sales Intelligence
Choose Mistral Small or Mistral Large for Sales Intelligence extraction. Learn more
September 2026
Automatic no-show detection with Google Meet
After a Google Meet call, Master Inbox checks who joined and marks no-shows automatically, which fills in your show rate. Learn more
More reliable sequence sending
First sequence emails go out right away, and temporary glitches no longer cause false failures or duplicate sends. Learn more
Microsoft Teams notifications
Get lead notifications in Teams channels with buttons to accept the draft, edit, forward and change labels. Learn more
GPT-6 Luna model
Reply agents and AI labeling can now use GPT-6 Luna. Learn more
Workspace defaults for AI labeling and calendars
Workspace Default Settings now cover AI labeling and calendar connections, so new workspaces can label and book from day one.
Notification emails threaded per lead
Workflow notification emails for the same lead now stay in one thread. Learn more
Clickable send failure notifications
Click an Email Sending Failed notification to open that conversation.
Retry failed follow-ups
A Retry button restarts reply agent follow-ups that failed. Learn more
Aimfox attachments
Send files on their own or with a message through Aimfox. Learn more
PlusVibe in Tables and Analytics
PlusVibe campaigns, channels and daily stats are now available as a source. Learn more
Booking stats
Every matched meeting now shows the campaign and conversation behind it, with weekly numbers, top sources and who booked them. Learn more
Open thread stays put after you reply
The conversation you are in no longer disappears from the list after you reply or move the lead.
Median response times
Reporting can show median response time, with average still one toggle away, so a few outliers do not distort the picture. Learn more
HubSpot Lifecycle Stage mapping
Map a label to a HubSpot lifecycle stage as well as lead status. Learn more
Airtable knowledge for reply agents (beta)
Reply agents can look up records in Airtable, such as known issues or account details, and use them to answer accurately. Learn more
Workflows API
Create and update workflows through the public API, including with a master API key. Learn more
Aircall integration
Call leads through Aircall from Master Inbox, push leads to Aircall and add them to Aircall campaigns from a workflow. Learn more
GoHighLevel pipeline mapping and HubSpot notes
Map labels to GoHighLevel pipelines and stages, and sync notes to HubSpot. Learn more
Act on leads from Slack
From a Slack notification you can now set the from address, add To and CC, forward the email and edit labels, all with the same effects as inside the app. Learn more
HubSpot Marketplace app
Master Inbox is now listed on the HubSpot Marketplace, so teams can install it like any other HubSpot app. Learn more
Message translation (beta)
Translate incoming messages into your language with one click, using your own OpenRouter key.
Choose the reply channel
When a lead is reachable on more than one channel, a switch next to Reply lets you answer by email, LinkedIn or text.
Reply-To and custom fields in the public API
Send endpoints accept a Reply-To address, and new endpoints expose Smartlead and EmailBison custom fields. Learn more
Workspace Default Settings
Set your labels and integration settings once and apply them to every new workspace you create. API keys are never copied between workspaces.
First Reply assignment mode
Whoever replies to a lead first becomes its owner, and everyone else sees that the lead is taken. Learn more
Brevo integration
Connect Brevo to send email and SMS from the inbox, sync contacts and deals, push leads to Brevo and manage its blocklist from labels. Learn more
New message divider
A New line marks where unread messages start when you open a thread, and LinkedIn messages now update without a refresh.
SalesMix LinkedIn sequences
Run LinkedIn steps like profile visits, post likes, invites and messages inside sequences through SalesMix, with live status, a per-prospect timeline and analytics. Learn more
Live inbox updates
New email replies appear in the open thread and the inbox list without refreshing the page.
Distribute existing leads
A bulk Distribute action shares existing leads across the rotation, with assignment logs for every lead. Learn more
Webhooks always fire for sent emails
Sent-email webhooks now fire once the provider confirms the send, so delayed sends are never missed and never doubled. Learn more
Assignment groups with conditions
Build assignment groups from labels, channels and channel tags. Learn more
Honest handling of failed bookings
If a booking fails, the reply agent offers other times or pauses and alerts your team instead of confirming a meeting that does not exist. Learn more
Cleaner workflow logs
Workflow logs hide noisy non-matches, show only the open lead's logs, and sort newest first. Learn more
Create member accounts directly
Add a teammate with a name and password and they are ready to work right away, without waiting on an invite link. This also works through the public API.
Live delivery status for texts
Sent and Delivered status updates instantly on text messages.
Reply agents skip messages that need no reply
Reply agents now check whether a message actually needs an answer, with a reviewer double-check and an override. Learn more
Multiple Valley accounts
Connect up to 25 Valley accounts in one workspace, or share one Valley workspace across several Master Inbox workspaces. Learn more
Lead Assignment (beta)
Share incoming leads across your team by round robin or by mailbox group, with vacation mode, My Inbox for each rep, manual and bulk assignment, and a full activity log. Learn more
Assigned member filter
Filter views and workflow conditions by who a lead belongs to, including unassigned leads, also via the public API. Learn more
Reply becomes Reply All automatically
When the last email went to several people, the Reply button switches to Reply All.
Connect Slack inside the notification action
Connect Slack from the Slack notification action itself and the webhook URL fills in automatically. Learn more
LinkedIn attachments in the inbox
Files sent or received on LinkedIn now show in the thread and can be downloaded, and you can send a file on its own. Learn more
Buy mailboxes with InboxSupply (beta)
Order domains and mailboxes through InboxSupply from inside Master Inbox, including new mailboxes on domains you already own.
Fully automated reply agents on Salesflow
Fully automated reply agents now work on Salesflow LinkedIn channels. Learn more
Text steps in sequences
Mix email and text steps in one sequence when a Sendblue line is connected. Learn more
Replies to forwarded emails go to the lead
Replying to a forwarded email now addresses the lead, not your own channel.
Salesforce opportunities, activities and cases
Labels can set Salesforce lead status and create opportunities or tasks, messages are logged as activities, and opportunities, activities and cases pull back onto the prospect. Learn more
Use your own AI key for Sales Intelligence
Sales Intelligence now runs on your own AI key, with a simpler setup and a choice to overwrite existing phone numbers. Learn more
Approve before calendar actions
Turn on Ask before calendar actions and the reply agent waits for your approval before booking, moving or cancelling a meeting. Learn more
Update lists and labels from shared tables
Let the people you share a table with qualify leads by changing their list or labels. It is off by default and every change is logged. Learn more
Fairer credit in team performance
Opportunities are now credited to the first teammate who replies, not whoever sent the last message, so team performance reflects real work. Learn more
Salesforce integration
Push leads from Master Inbox into Salesforce with field mapping, by label, reply or manual button, and block leads in Salesforce by label. Learn more
Manage lists permission
Control who can move leads between lists. A blocked move now reverts cleanly.
Views API (beta)
Create, read, update and delete inbox views through the public API. Learn more
Advanced form fields and tracking
Forms now support conditional logic, file and image uploads, signatures, captcha, conversion pixels, UTM capture, prefill from the URL and saving partial submissions. Learn more
QuickMail integration
Connect QuickMail to sync campaigns and stats, keep labels and tags in step, handle do-not-contact and enrich prospects with QuickMail lead data. Learn more
iMessage and SMS with Sendblue (beta)
Connect Sendblue to send and receive iMessage and SMS in the unified inbox, in the same thread as email. Delivery status, media and conversation history come with it.
Reply agent emails include the thread history
Emails sent by reply agents now quote the earlier conversation, and rate-limited runs retry instead of dropping replies. Learn more
Scheduled emails on the thread
Pending scheduled emails show as a pill in the thread with their send time, and you can click to edit them.
August 2026
Scheduled emails filter
Filter the inbox to see every email that is scheduled to send.
Edit prospect names and location payloads
Edit a prospect's name from Prospect Details, and use the location field in webhook and workflow payloads.
Reply agent out-of-credits trigger
Get alerted by workflow when a reply agent runs out of AI credits, before leads go unanswered. Learn more
One HubSpot app for sync and the contact card
HubSpot sync and the contact record card now run through a single app, so there is one connection to set up and manage. Your team can read and reply to conversations without leaving HubSpot. Learn more
AI Labeling Failed workflow trigger
Get a Slack or email alert whenever AI labeling fails on a conversation. Learn more
Google Calendar for reply agents
Reply agents can now book meetings on Google Calendar. Learn more
Forms
Build forms, share them as a hosted link, QR code or embed, and every submission becomes a prospect and thread in Master Inbox. Website domain and timezone are captured with each submission. Learn more
Reply from Slack
Read the incoming message and send a reply straight from the Slack notification, with a cleaner reply window and the option to view the full email. Learn more
Scheduled sending (beta)
Write an email now and schedule it to send later.
Simplified Inbox for members
Give members a focused inbox that hides the side panel, workspace switcher, settings and reporting while keeping reading and replying.
AI Labeling Failed activity
Threads now show when AI labeling failed, so you know to check the label yourself. Learn more
See why a reply agent failed
Failed reply agent runs now explain why in a popup, and every model is labelled as more expensive, cheaper or balanced. Learn more
Reply All for reply agents
Reply agents now reply to everyone on the thread when more than one person is involved. Learn more
Better reply and thread screens on mobile
The composer, inbox list and thread toolbar were reworked for phones, with larger tap targets and fewer rows.
Dashboard-wide date picker
One date range now controls every daily stats widget on a dashboard. Learn more
Claude Opus 5 for reply agents
Reply agents can now run on Claude Opus 5. Learn more
Smarter follow-ups and scheduling
Reply agents read follow-up context more carefully and get day names and times right when offering meeting slots. Learn more
Instant label history in threads
Label changes appear in the thread immediately, without duplicates, and show whether AI or a teammate set them.
Grouped AND and OR filters in Tables
Build filter groups with AND and OR logic between them in tables and prospect views. Learn more
Send through any connected tool via API
New endpoints send messages through HeyReach, Aimfox, Expandi, Salesflow, SalesRobot, Lemlist, GetSales and Smartlead. Learn more
LeadMagic enrichment (beta)
Connect LeadMagic to find and validate emails, look up mobile numbers and enrich profiles. Learn more
Channel tag endpoints
Create, update, delete and unassign channel tags, and filter channels by tag, through the public API. Learn more
Send LinkedIn messages via API
A new public endpoint sends LinkedIn messages from your own tools. Learn more
Reports permission per member
Grant or revoke Reports access per member. It is off by default for non-admins.
One reply to Not Interested leads
Reply agents now send at most one response to a lead who says they are not interested. Learn more
Scheduled label removal
Set labels to be removed automatically on a fixed date.
Chili Piper booking for reply agents (beta)
Reply agents can now find times and book meetings through Chili Piper. Learn more
Reply agent test page (beta)
Test how a reply agent would answer before you turn it on. Learn more
GetSales integration (beta)
Connect GetSales to sync its LinkedIn leads and messages, with labels, custom fields and do-not-contact support. Learn more
Signaliz integration with company signals
Connect Signaliz to see a company's recent signals, such as funding, launches and partnerships, right in the prospect sidebar. Learn more
Clearing the subject starts a fresh thread
Clear the subject line in a reply and the email goes out as a new thread without the quoted history.
Signature endpoints in the public API
Manage signatures through the public API. Learn more
Separate do-not-contact labels for domains
Choose one set of labels that blocklist only the email and another that blocklists the whole domain.
Search and clone tables and dashboards
Find tables and dashboards by name and duplicate either one in a click. Learn more
Duplicate reply agent sends
Fixed a case where a reply agent could send the same reply twice. Learn more
Fully automated reply agents for more channels
Fully automated reply agents now work on HeyReach and Smartlead channels. Learn more
Reply in Sequence filter
One Yes or No filter shows whether a prospect has activity in Smartlead or Lemlist. It replaces the older sequencer filter and works in the inbox and in Tables.
Remove from HeyReach sequence across campaigns
The Remove from Sequence action for HeyReach can now target several campaigns at once. Learn more
AI labeling data via API
Fetch AI-generated labels through the public API. Learn more
LinkedIn reply drafting
Reply agents can now draft replies to LinkedIn messages for your review. Learn more
Scheduled view reports
Send a saved view as a report by email or Slack on a schedule you set, including day, time and timezone. Learn more
Redesigned prospect sidebar
The prospect sidebar has a new layout with a company panel, social links, copyable details and a dedicated reply agent tab.
SDR Agent (beta)
A guided SDR agent setup walks you through creating an agent, with an Advanced tab for deeper customisation. Learn more
More control over email notifications
Show or hide the logo and View conversation button in workflow emails, and add company name, LinkedIn URL and phone variables. Learn more
Export tables to CSV or Excel
Download any table as CSV or Excel, with an optional download button on shared links. Learn more
July 2026
Close CRM integration
Connect Close to sync leads and conversations between Close and Master Inbox. Learn more
Mark EmailBison replies as interested
Mark an EmailBison reply as interested from Master Inbox and it updates in EmailBison. Learn more
Filter tables by labels and let viewers edit fields
Filter a table by one or more labels, and optionally let people with a shared link edit fields like notes or checkboxes. Learn more
Removed labels stay removed
Fixed a timing issue where a removed label could come back on its own.
Email attachment API
Send attachments with emails through the public API. Learn more
Conditions on the Due Reminder trigger
The Due Reminder trigger now supports condition filters, and email notifications can include the prospect's labels by name. Learn more
Edit labels from Tables and sort shared tables
Click a label cell to change labels from a table, and viewers of shared tables can sort any column. Password-protected links remember the password for an hour. Learn more
Labels and Properties settings
Labels now sit next to a Custom variables tab where you can search custom fields and bulk delete them.
Custom fields in sequence emails
Insert any custom field into a sequence email and it fills in each prospect's value when sent. Learn more
Filter channels by sequencer client
Filter channels by Smartlead client to focus on one client's mailboxes.
Campaign-level routing for reply agents
Point a reply agent at specific campaigns, so each campaign gets the right voice and offer. Learn more
Collapsible navigation and list sidebar
The main navigation now collapses automatically next to a fixed list sidebar, giving the conversation more room.
Is empty and Is not empty filters
Filter by whether fields like name, email, domain, subject, campaign or labels are empty, with a cleaner filter panel.
Members see only their assigned threads
Label visibility rules can now limit members to the threads assigned to them, without exposing teammates' leads.
Safer attachment uploads
Attachments show upload progress, and emails can no longer be sent before uploads finish.
Instantly stats in Tables and Analytics
Instantly campaign stats are now available as a source in Tables and Analytics. Learn more
Tables inside emails
The email editor now supports inline tables.
Signatures by channel tag
Assign a signature to a channel tag, and every mailbox with that tag uses it automatically.
Meeting reminder workflows
A Meeting Due filter lets workflows send reminders one, two or three days before a booked meeting by email or Slack. Learn more
One Smartlead key across several workspaces
Use the same Smartlead API key in multiple workspaces and filter each one by Smartlead client. Learn more
Lemlist do-not-contact without channels
Use Lemlist purely for do-not-contact syncing without connecting any channels. Learn more
New models for AI labeling and reply agents
The OpenRouter model selector now includes GLM, Kimi and the latest Claude and OpenAI models. Learn more
Domain-level sending analytics
See sends, replies, reply rate and bounces by sending domain in Tables and Analytics. Learn more
Automatic retry when data is not ready
Workflows now retry when the data they depend on has not arrived yet, instead of skipping the lead. Learn more
Mark meetings completed, cancelled or no-show
Update a meeting's status by hand from the Bookings page when the calendar does not tell you what happened.
Meeting Completed and Meeting No-show workflow triggers
Run a workflow when a meeting is marked completed or no-show, for example to move no-shows into a rebooking list. Learn more
Multiple phone numbers on prospects
Prospects can now hold several phone numbers, such as mobile and office.
Faster Outlook message delivery
Fixed delays on incoming Outlook messages and the Slack notifications that depend on them.
Meeting day reminders in the thread
On the day of a booked meeting, the reply agent can send an automatic reminder inside the existing email thread to cut no-shows. Learn more
New integrations off by default for members
Members no longer get automatic access to newly connected integrations, and a new Bookings toggle controls access to meetings. Existing access was kept.
Reply.io LinkedIn conversations
LinkedIn conversations from Reply.io and Lemlist now come into the inbox with their own icons, so you can tell them apart from email. Learn more
Instantly custom fields
Pick Instantly custom fields from an auto-detected list and sync their values onto prospects. Learn more
Has draft filter
Filter conversations by whether a draft exists, so nothing waiting for approval gets missed.
HubSpot sync failure alerts
Failed HubSpot syncs now show up as notifications, and field mapping only offers compatible text fields. Learn more
Connect multiple Lemlist accounts
Add several Lemlist API keys to one workspace and manage all of their replies together. Learn more
LinkedIn URL and Job Title variables
Templates and notifications can now insert the prospect's LinkedIn URL and job title.
Meeting time and link in notifications
Slack and webhook actions on Meeting Booked and Rescheduled triggers now include the meeting time and meeting URL. Learn more
One-click Outreach Overview dashboard
Pick the Outreach Overview template and Analytics builds a dashboard for whichever sequencers you have connected. Learn more
Balanced default model for AI labeling
New AI labeling setups now default to a mid-tier model that balances accuracy and cost. Learn more
Follow-up templates for reply agents
Reply agents can use your own follow-up templates, with variables and the option to reply in the same thread. Learn more
Open a workspace by URL
Link directly to any workspace by its ID, which makes bookmarks and shared links land in the right place.
Team performance in reporting
A member performance table shows how each teammate is handling replies and opportunities. Learn more
Custom date ranges
Pick any start and end date instead of being limited to preset ranges. Learn more
Outreach analytics dashboards
Analytics now pulls daily campaign stats from Smartlead, EmailBison and HeyReach, with activity over time, channel comparison, campaign performance and sender breakdowns. Learn more
Attio field mapping
Map Master Inbox fields to Attio fields when syncing records. Learn more
Business hours in reporting
Response time metrics can now count only working hours, so weekends and nights stop skewing your numbers. Learn more
Phone Number Found workflow trigger
Start a workflow the moment enrichment finds a phone number for a prospect. Learn more
Combo charts and totals in Analytics
Analytics adds combo charts with two axes, grand total rows, a column picker and a date range at table creation. Learn more
Every booked meeting can trigger workflows
Meetings booked outside the reply agent now fire workflows too, flag the prospect, and link the booking to the right conversation. You can also search meetings by name or email. Learn more
Readable logs for webhooks, workflows and AI labels
Logs now show names instead of IDs, human-readable times in your workspace timezone, and the newest activity first. Learn more
Per-integration permissions
Admins can now grant access to each integration separately and set scoped permissions for a single workspace.
Invite a member to several workspaces via API
Add one member to many workspaces in a single public API call. Learn more
Save filters into views
Create or update a view with your current filters, so every rep can jump straight to the conversations they care about.
Rebuilt Integrations page
Integrations now have search, A to Z sorting, category tabs and separate Connected and Not Connected tabs. Learn more
Reminder reasons
Add a reason when you set a reminder, see it as a pill on the thread, and remove reminders in one click.
Copy views to several workspaces
Copy a saved view into multiple workspaces at once.
Accurate prospect counts in reporting
Prospect totals on the reporting page now match the inbox. Learn more
Test Slack notifications and webhook actions
Send a test from Slack notification and webhook actions to check the setup before real leads come through. Learn more
SalesRobot integration
Connect SalesRobot to manage its LinkedIn conversations in Master Inbox, with do-not-contact support. Learn more
Google Sheets workflow skips duplicates
The add to sheet workflow action no longer creates duplicate rows for the same lead. Learn more
Analytics widgets you can clone and restyle
Clone widgets, switch chart types, color table cells by condition and choose full width sharing for shared dashboards. Learn more
Ashby integration
Connect Ashby to bring recruiting conversations and candidates into Master Inbox. Learn more
Signature variables
Signatures can now include variables, so one signature fits every sender.
Thread link and message variables in email notifications
Workflow email notifications can include a link to the thread and the message text. Learn more
June 2026
Charts and password-protected sharing for Tables
Tables gain bar, pie and line charts, and shared links can now be password protected. Learn more
Do-not-contact and allow lists from AI labels
AI labels can now add leads to the do-not-contact list in Smartlead, Instantly, Reply.io and EmailBison, with an allow list for exceptions. Learn more
Outreach member permissions
Control which members can access outreach features.
Reply.io integration
Connect Reply.io to manage its replies in Master Inbox alongside your other tools. Learn more
Separate workspaces in each browser tab
Switching workspaces in one browser or device no longer changes the workspace in your other sessions.
Campaign name and ID in payloads
Webhook and workflow payloads now include the campaign name and campaign ID. Learn more
PlusVibe integration
Connect PlusVibe to bring its campaigns, mailboxes and replies into Master Inbox. Learn more
Tables
Turn live inbox data into a spreadsheet-style table you can filter, organise and share with leadership through a read-only link. Add labels, notes, full threads and your own columns without exporting anything. Learn more
Draft webhooks and draft API for reply agents
A webhook now fires when a reply agent creates a draft, and new endpoints let you fetch and send those drafts from your own tools. Learn more
Instant errors for broken mailboxes
Master Inbox now checks the mailbox connection before sending, so a broken connection shows an error immediately instead of failing later.
Sales Intelligence member permission
Admins can now grant or remove Sales Intelligence access for each member. Learn more
Rebuilt workspace permissions
Workspace permissions were rebuilt for clearer, more reliable control over what each member can do.
GoHighLevel calendar for reply agents
Reply agents can now book meetings straight into GoHighLevel calendars. Learn more
OAuth connection for Instantly and Smartlead
Connect Instantly and Smartlead with OAuth instead of pasting API keys, with label sync working the same way. Learn more
Prospect search sorted by last message
Search results now list prospects by their most recent message, so the live conversations come first.
Mobile-friendly app
The inbox, threads, settings, reports and sequences now work properly on phones and small screens.
Move channels with their records
When moving a channel to another workspace, you can now choose to delete all of its associated records too.
Forward only the latest message
A new toggle on email forwarding sends just the last message instead of the whole thread. Learn more
Channel tags and AI label settings via API
Assign tags to channels and configure AI labels through the public API. Learn more
Static values in HubSpot field mapping
Write a fixed value to any HubSpot field on every sync, such as a lead source or campaign tag. Learn more
Workflow emails from your own channel
Workflow email notifications can now be sent from a channel you choose. Learn more
Undo send
You now have five seconds to cancel an email after hitting send, just like Gmail.
Faster replies on GPT-5 models
Reply generation on GPT-5 models no longer stalls on long reasoning, so drafts arrive faster. Learn more
Label permissions
Control which members can see and use each label, so sensitive stages stay with the right people.
Copy labels, AI labels and lists to several workspaces
Copy labels, AI label settings and lists into many workspaces at once instead of repeating the setup in each one.
GPT-5 models for reply agents
Reply agents can now run on the GPT-5 series of models. Learn more
HubSpot meetings for reply agent booking
Reply agents can now book meetings through HubSpot, so interested leads land straight on your reps' HubSpot calendars. Learn more
Custom field filter
Filter the inbox by any custom field on your prospects.
Reply agent API
Create, update, delete and list reply agents through the public API. Learn more
Incoming webhook fields on the thread
Custom fields sent through an incoming webhook now show directly on the thread, and prospects are matched by email or LinkedIn more reliably. Learn more
Sent From filter
Filter conversations by where the reply was sent from: the Master Inbox app, a reply agent, or your outbound tool. It is the quickest way to audit what your AI sent.
Workflow status and run logs
Each workflow now shows its status and a log of every run, so you can see what fired and why. Learn more
Mailbox purchase history
See every mailbox you have bought, update contact details, change forwarding domains and reveal passwords from one history view.
Links with custom variables
Links in emails can now include custom variables, so every prospect gets a personalised URL.
Team event types for booking
Calendar integrations now support team event types and team bookings, so reply agents can book on shared calendars. Learn more
Email account endpoints in the public API
Manage connected email accounts through the public API. Learn more
Email notification workflow action
Workflows can now send an email notification when something important happens, such as a positive reply. Learn more
Two-way HubSpot field mapping
Map each field between Master Inbox and HubSpot and choose whether it pushes, pulls or both. Empty fields fill in from whichever side has the data. Learn more
Switch workspace when opening a thread
Opening a link to a thread from another workspace now offers to switch you there and loads the conversation directly.
Attachments on Smartlead replies
You can now attach files when replying through Smartlead channels. Learn more
May 2026
Featured views
Mark any view as featured to pin it for quick access. The workspace switcher also shows unread counts for featured views in every workspace.
Label sync back to Smartlead, Instantly and EmailBison
Labels you set in Master Inbox can now sync out to Smartlead, Instantly and EmailBison, keeping lead status consistent in your sequencer. Learn more
Richer webhook payloads
Webhook payloads now include the affected label name, the message ID and a unique job ID, which makes downstream automations easier to build and debug. Learn more
Prospect enrichment workflow action
Workflows can now enrich a prospect automatically, filling in missing contact details as soon as a lead replies. Learn more
Fully automated reply agent for LinkedIn
Reply agents can now answer LinkedIn conversations on their own, without a human approving each draft. LinkedIn leads get the same fast follow-up as email. Learn more
Redesigned notifications panel
Notifications have a new design and open automatically once when unread items are waiting, then stay closed until you open them again.
Connect sequencers through the public API
Create and update Smartlead, Instantly, EmailBison and HeyReach connections with their settings through the public API. Learn more
Incoming webhook workflow trigger
Start a workflow from any external tool by sending a webhook to Master Inbox. Keys are mapped automatically and custom variables come through as prospect fields. Learn more
Dark mode
Master Inbox now supports a dark theme alongside the light one, with notifications and images tuned for both.
HubSpot sync on reply
Fixed HubSpot auto-sync so conversations are pushed as soon as a reply is sent. Learn more
Failed message notifications
If a message fails to send, you now get an in-app notification so nothing silently drops.
Bulk assign and remove channel tags
Tag or untag many channels at once from the Channels page instead of editing them one at a time.
Auto-sync conversations to HubSpot and GoHighLevel
Conversations can now sync automatically to HubSpot and GoHighLevel, and you can jump from a thread straight to the matching HubSpot contact. Learn more
Workspace cloning includes webhooks
Cloning a workspace now copies its webhooks too, so a new team's workspace is ready to go without rebuilding integrations.
Replies in sequencer filter
A new inbox filter shows only prospects who also exist in your sequencer, so you can separate campaign replies from everything else.
Workflow triggers when sequencer labels sync
When a label syncs in from Smartlead, Instantly or EmailBison, it now fires your workflows and webhooks just like a label added inside Master Inbox. Learn more
Bulk resend from webhook logs
Activity Logs now support Select All and bulk resend, so a batch of failed webhook deliveries can be replayed in one action. Learn more
Integration updates and member invites via API
The public API can now update integration settings and invite members, which makes it easier to manage many workspaces from your own tools. Learn more
GoHighLevel sync status and custom naming
GoHighLevel contacts now show when they are already synced, every setting has a tooltip, and you can display a custom name instead of GHL. Learn more
Reply template endpoints in the public API
Create, update and organise reply templates and template categories through the public API. Learn more
Sentiment filter for prospects
Filter prospects by label sentiment to pull up every positive or negative conversation at once.
Clone reply templates
Duplicate an existing reply template in one click instead of rebuilding it from scratch.
Public API for members, integrations and AI labeling
New public endpoints let you list workspace members, fetch connected integrations, configure AI labeling and clone a workspace. Teams that provision workspaces in bulk can now script the whole setup. Learn more
Sender Name and Company variables in reply templates
Reply templates now accept Sender Name and Company variables, so one template can personalise itself for every mailbox and prospect.
Sender details on LinkedIn messages
LinkedIn messages now show who sent them, the same way email messages do, so it is clear which account replied. Learn more
More accurate label sync from sequencers
Label sync from Smartlead, Instantly and EmailBison into Master Inbox was reworked so labels land on the right prospect more consistently.
Meeting Booked, Rescheduled and Cancelled workflow triggers
Workflows can now start when a meeting is booked, rescheduled or cancelled. Each event also shows as a pill on the thread, so reps see the meeting history right next to the conversation. Learn more
GoHighLevel integration
Connect GoHighLevel with an API key to sync contacts and conversations from Master Inbox into your GHL account. Learn more
Buy Mailbox member permission
Admins can now control which members are allowed to buy mailboxes, so purchasing stays with the people who manage spend.
Replace the Smartlead logo in the inbox
A new white-label option swaps the Smartlead logo for a neutral one, which keeps shared workspaces free of tool branding. Learn more
Send sequence steps from a specific mailbox
Sequences can now send from a mailbox you pick instead of always reusing the thread's original mailbox. Use it to keep follow-ups on a warm sender or spread volume across inboxes.
Select all tags in the Smartlead integration
The Smartlead tag dropdown now has a Select All option, so mapping every tag no longer means clicking through the list one by one. Learn more
Sender name and email in thread details
The More Info panel on a thread now shows the sender's name and email address, so you can see exactly which mailbox a message came from.
Reply agents across all channels with chosen labels
A reply agent can now cover every channel in a workspace while still being limited to the labels you choose. Setting up broad coverage takes one selection instead of ticking each mailbox. Learn more
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