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Dialer

Call the lead while the reply is still warm

When a prospect writes back “call me”, your rep calls from the same screen. Use the built-in MI Inbox Dialer, or send the lead to Aircall, Nooks or Close as a call task.

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Dialer handoff is part of the Revenue plan. Free 7-day POC, unlimited users.

Illustration of the MI Inbox Dialer: a rep calls a prospect who asked for a call, from inside the conversation, with the call logged on the thread

Built in

The MI Inbox Dialer, on your own Twilio account

Connect Twilio once and every rep can call from Master Inbox. Calls and texts bill to your Twilio account, at Twilio's rates.

  • One click to call. From the lead panel, the conversation or a table of leads.
  • Every call on the lead. Status, duration, outcome, notes and an optional recording, kept on the thread.
  • Text and voicemail. Send an SMS from the reply box or right after a call, or leave a voicemail.
  • Inbound calls ring in the browser and match the lead. Forward to a mobile so both ring.
  • One number per workspace, so each team calls from its own line.
Illustration of a call from the conversation: active call widget, call log with outcome and a text sent from the reply box
Illustration of power dialing: a queue of leads labeled Call requested, with the current call live

Power dialing

Work every “call me” back to back

Queue up a label or a list, like every lead labeled Call requested, and dial through it one lead after another. Each outcome lands on the lead, so the next rep sees what happened.

Lead assignment · Reporting

Already have a dialer? Keep it.

Master Inbox hands the lead to the dialer your team already uses.

Illustration of sending a lead to a dialer: a Nooks call task, a Close call task and an Aircall campaign, with a finished Nooks call back on the lead
Aircall

Call from Aircall's app inside the Master Inbox side panel, or add leads to an Aircall campaign from a workflow.

Nooks

Push a lead as a call task with due time, priority, rep and note (needs Nooks API access). Finished Nooks calls come back to the lead with outcome, recording and transcript.

Close

A call task is created when a labeled prospect replies, or from a workflow. Phone numbers land in Close's click-to-call list, and a Close status change updates the label.

Using another dialer? Send the lead to it by webhook from a workflow.

Explore more: Lead assignment, Sales Intelligence, Workflows, Integrations

Questions we get

Do I need Twilio for the built-in dialer?
Yes. The MI Inbox Dialer runs on your own Twilio account, so calls and texts are billed by Twilio. You connect it once in Integrations.
Can reps text leads too?
Yes. Reps can send an SMS from the reply box or right after a call, and drop a voicemail. Texting in the US depends on your Twilio A2P registration.
We already use Nooks. What does Master Inbox send?
Master Inbox can push a lead to Nooks as a call task, with due time, priority, rep and note. That needs Nooks API access. Finished Nooks calls flow back to the lead with outcome, duration, rep, recording, transcript and notes.
How does it work with Close?
When a labeled prospect replies, or when a workflow runs, Master Inbox creates a call task in Close. Phone numbers land in Close's click-to-call list without overwriting your team's numbers, and a status change in Close updates the matching label.
Which plan includes the dialer?
Dialer handoff, including the built-in MI Inbox Dialer, Nooks, Aircall and any dialer by webhook, is part of the Revenue plan. Every plan starts with a free 7-day POC.

See it on your own inboxes

Start your free 7-day POC and we connect your dialer with you, on your own inboxes.

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