Bring a thread back to the top of the inbox when its reminder is due
When a follow-up reminder falls due, Master Inbox marks the thread unread and moves it to a Follow up today list, so reps start the day with what they promised.
Why teams run it
Promised follow-ups do not depend on memory.
Set it up in Master Inbox
- In Master Inbox, open Settings, then Workflows, and click Add a workflow.
- Name it Bring a thread back to the top of the inbox when its reminder is due.
- Set the trigger to Due Reminder and choose Any reminder.
- Add the action Mark as unread: So it shows in the unread view.
- Add the action Move to list: Follow up today.
- Save the workflow and switch it to Active.
Or create it with the API
Everything in the workflow builder is also in the Master Inbox API. This request creates the same workflow. Replace the example ids with your own label, list and campaign ids from GET /workflows/filter-fields.
curl -X POST https://api.masterinbox.com/api/api-webhook/v1/api/workflows/create-workflow \
-H "Authorization: Bearer $MASTER_INBOX_API_KEY" \
-H "Content-Type: application/json" \
-d '{
"name": "Bring a thread back to the top of the inbox when its reminder is due",
"trigger_type": "due_reminder",
"trigger_config": {},
"action_configs": [
{
"action_type": "mark_as_unread"
},
{
"action_type": "move_to_list",
"inbox_type_id": 52311
}
]
}'Full reference: workflow API guide and API docs.
Or ask Claude, ChatGPT or Grok to build it
Our workflow guide is written for AI agents to read. Give your assistant your API key and this prompt:
Read https://app.masterinbox.com/public-workflow-api.md and use my Master Inbox API key to create this workflow: "Bring a thread back to the top of the inbox when its reminder is due". First call GET /workflows/filter-fields and look up my label, list and channel ids, then create the workflow and tell me what you set up.Questions
Can I also email the rep?
Yes. Add Send an email notification to the same workflow.
Which reminders does it catch?
Every reminder, whether a rep set it on the thread or another workflow set it.
Can I build this workflow through the API?
Yes. Send the create-workflow request shown on this page with your Master Inbox API key. The API checks the payload first and lists every problem by field if anything is off.
Which plan includes this?
This workflow works on the Team plan. Every plan has unlimited users and starts with a free 7-day POC.
Learn more
Related workflows
Set a follow-up reminder 2 days after an interested reply
When a reply is labeled Interested and the prospect has the last word, Master Inbox sets a reminder for two days later, so the lead comes back to the...
Follow-up and nurtureFlag quiet prospects for follow-up 24 hours after your reply
24 hours after a rep answers, if the prospect has not replied, Master Inbox adds a Follow-up needed label and moves the thread to the Follow-up
Follow-up and nurtureSet a 14-day reminder when a reply is out of office
When AI labels a reply Out of office, Master Inbox sets a reminder for 14 days later, so the lead comes back when the prospect is likely to be at...
Follow-up and nurtureSet a reminder when a rep opens a hot reply but does not answer it
When an interested reply is opened in Master Inbox and the prospect still has the last word, a two-hour reminder is set, so read but unanswered...
Run this on your own inboxes
Free 7-day POC. Unlimited users on every plan.
