View Reply Agent Activity
In this guide, you'll learn how to view your Reply Agent's activity, review generated replies, and quickly open the associated prospect conversations.
Reply Agent Activity gives you visibility into what your agent has generated, making it easy to review drafts, monitor sent replies, and verify that your agent is performing as expected.
Access Reply Agent Activity
Go to Settings.
Select Reply Agents.
Locate the Reply Agent you want to review.
Click the View Activity icon.
Activity Overview
The Activity page displays every reply generated by your Reply Agent.
Replies are organized into two categories:
Drafts
Displays replies that have been generated but not yet sent.
You'll typically see Drafts when your Reply Agent is running in Human in the Loop mode, allowing you to review and edit replies before sending them.
Open Prospect Conversations
For every generated reply, you can click Go to Prospect to open the associated conversation.
This allows you to view the complete conversation history, including:
Previous messages
AI-generated replies
Follow-up messages
Full conversation context
without manually searching your inbox.
Sent
Displays replies that have already been sent by the Reply Agent.
Reviewing sent replies helps you monitor reply quality and ensure your agent is responding as expected.
Activity Details
For every Draft and Sent reply, the Activity page provides additional information to help you review the Reply Agent's performance.
Details include:
Created Date – When the reply or draft was generated.
Status – Whether the reply is still a Draft or was Successfully Sent to the prospect.
Prompt Tokens – The number of input tokens used to generate the reply.
Completion Tokens – The number of tokens generated by the AI in the response.
Total Tokens – The total tokens consumed for that reply.
Go to Prospect – Opens the associated conversation so you can review the full thread, edit draft replies, or view the sent message in context.
Best Practices
Review Draft replies regularly before sending.
Periodically review Sent replies to ensure your Reply Agent is following your instructions.
If replies don't match your expectations, update your Custom Prompt or Agent Knowledge and test the agent again.
Final Result
Once you're using Reply Agent Activity, you can:
Monitor all AI-generated replies in one place.
Review Draft and Sent replies separately.
Open prospect conversations with a single click.
Quickly identify opportunities to improve your Reply Agent's performance.