Email RevOps when AI labeling or the reply agent hits an AI error

When the AI provider behind labeling or the reply agent returns an error, Master Inbox emails RevOps with the details, so a lapsed key or billing issue is fixed the same day.

AI agents

OpenAIRevOpsFounderTeam plan

When

AI ErrorAI labeling or reply agent errors

Then

Send an email notificationEmail RevOps with the error, workspace and time

Why teams run it

Ops owners who are not in Slack still hear about AI outages.

Set it up in Master Inbox

In Master Inbox, open Settings, then Workflows, and click Add a workflow.
Name it Email RevOps when AI labeling or the reply agent hits an AI error.
Set the trigger to AI Error and choose AI labeling or reply agent errors.
Add the action Send an email notification: Email RevOps with the error, workspace and time.
Save the workflow and switch it to Active.

Or create it with the API

Everything in the workflow builder is also in the Master Inbox API. This request creates the same workflow. Replace the example ids with your own label, list and campaign ids from GET /workflows/filter-fields.

curl -X POST https://api.masterinbox.com/api/api-webhook/v1/api/workflows/create-workflow \
  -H "Authorization: Bearer $MASTER_INBOX_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
  "name": "Email RevOps when AI labeling or the reply agent hits an AI error",
  "trigger_type": "ai_error",
  "trigger_config": {},
  "action_configs": [
    {
      "action_type": "email_notify",
      "email_to": [
        "[email protected]"
      ],
      "email_subject": "New reply needs you",
      "email_body": "<p>{{name ?? A lead}} replied:</p><p>{{message}}</p><p><a href=\"{{thread_url}}\">Open the conversation</a></p>"
    }
  ]
}'

Full reference: workflow API guide and API docs.

Or ask Claude, ChatGPT or Grok to build it

Our workflow guide is written for AI agents to read. Give your assistant your API key and this prompt:

Read https://app.masterinbox.com/public-workflow-api.md and use my Master Inbox API key to create this workflow: "Email RevOps when AI labeling or the reply agent hits an AI error". First call GET /workflows/filter-fields and look up my label, list and channel ids, then create the workflow and tell me what you set up.

Questions

Does the email need a subject?

Yes. The email action needs a recipient, subject and body.

Can I send both email and Slack?

Yes. Add both actions to the same workflow.

Can I build this workflow through the API?

Yes. Send the create-workflow request shown on this page with your Master Inbox API key. The API checks the payload first and lists every problem by field if anything is off.

Which plan includes this?

This workflow works on the Team plan. Every plan has unlimited users and starts with a free 7-day POC.