Route replies by country domain to the regional sales team

Replies from domains ending in .de, .at or .ch move to the DACH list and ping the DACH team in Slack. Copy the workflow per region to route every market to its own reps.

Routing and assignment

SlackSDR managerSales leaderTeam plan

When

Incoming MessageAll channels

Only if

Domain ends with .de, .at or .ch

Then

Move to listDACH

And

Notify in SlackPost the reply to #dach-sales

Why teams run it

Replies in another language reach a native speaker instead of bouncing between colleagues.

Set it up in Master Inbox

In Master Inbox, open Settings, then Workflows, and click Add a workflow.
Name it Route replies by country domain to the regional sales team.
Set the trigger to Incoming Message and choose All channels.
Add a condition: Domain ends with .de, .at or .ch.
Add the action Move to list: DACH.
Add the action Notify in Slack: Post the reply to #dach-sales.
Save the workflow and switch it to Active.

Before you start, connect Slack under Settings, Integrations.

Or create it with the API

Everything in the workflow builder is also in the Master Inbox API. This request creates the same workflow. Replace the example ids with your own label, list and campaign ids from GET /workflows/filter-fields. This workflow also uses conditions: add them under trigger_config.conditions, as shown on the conditions page.

curl -X POST https://api.masterinbox.com/api/api-webhook/v1/api/workflows/create-workflow \
  -H "Authorization: Bearer $MASTER_INBOX_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
  "name": "Route replies by country domain to the regional sales team",
  "trigger_type": "incoming_message",
  "trigger_config": {
    "channel_ids": [
      "-1"
    ]
  },
  "action_configs": [
    {
      "action_type": "move_to_list",
      "inbox_type_id": 52311
    },
    {
      "action_type": "slack_notify",
      "payload_variables": [
        "name",
        "company_name",
        "label_names",
        "text",
        "thread_url"
      ],
      "show_draft": true
    }
  ]
}'

Full reference: workflow API guide and API docs.

Or ask Claude, ChatGPT or Grok to build it

Our workflow guide is written for AI agents to read. Give your assistant your API key and this prompt:

Read https://app.masterinbox.com/public-workflow-api.md and use my Master Inbox API key to create this workflow: "Route replies by country domain to the regional sales team". First call GET /workflows/filter-fields and look up my label, list and channel ids, then create the workflow and tell me what you set up.

Questions

What about prospects on .com domains?

Route those by campaign name or by the mailbox they replied to instead.

Can the regional team see only its list?

Yes. Scope member permissions so each region sees its own leads.

Can I build this workflow through the API?

Yes. Send the create-workflow request shown on this page with your Master Inbox API key. The API checks the payload first and lists every problem by field if anything is off.

Which plan includes this?

This workflow works on the Team plan. Every plan has unlimited users and starts with a free 7-day POC.