Remove the Not interested label when a lead turns positive

When a thread is labeled Interested, Master Inbox removes Not interested, so a lead who changed their mind is not filtered out of reports and workflows by an old label.

HygieneRevOpsSDR managerTeam plan

When

Add LabelInterested

Only if

Label is Not interested

Then

Remove labelsNot interested

Why teams run it

Contradicting labels make reports and alerts unreliable.

Set it up in Master Inbox

In Master Inbox, open Settings, then Workflows, and click Add a workflow.
Name it Remove the Not interested label when a lead turns positive.
Set the trigger to Add Label and choose Interested.
Add a condition: Label is Not interested.
Add the action Remove labels: Not interested.
Save the workflow and switch it to Active.

Or create it with the API

Everything in the workflow builder is also in the Master Inbox API. This request creates the same workflow. Replace the example ids with your own label, list and campaign ids from GET /workflows/filter-fields. This workflow also uses conditions: add them under trigger_config.conditions, as shown on the conditions page.

curl -X POST https://api.masterinbox.com/api/api-webhook/v1/api/workflows/create-workflow \
  -H "Authorization: Bearer $MASTER_INBOX_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
  "name": "Remove the Not interested label when a lead turns positive",
  "trigger_type": "add_label",
  "trigger_config": {
    "label_ids": [
      176479
    ]
  },
  "action_configs": [
    {
      "action_type": "remove_labels",
      "label_ids": [
        176480
      ]
    }
  ]
}'

Full reference: workflow API guide and API docs.

Or ask Claude, ChatGPT or Grok to build it

Our workflow guide is written for AI agents to read. Give your assistant your API key and this prompt:

Read https://app.masterinbox.com/public-workflow-api.md and use my Master Inbox API key to create this workflow: "Remove the Not interested label when a lead turns positive". First call GET /workflows/filter-fields and look up my label, list and channel ids, then create the workflow and tell me what you set up.

Questions

Can I do the reverse?

Yes. Build a mirror workflow on Not interested that removes Interested.

What should I avoid?

Never remove the label that triggered the workflow, or the two workflows will undo each other.

Can I build this workflow through the API?

Yes. Send the create-workflow request shown on this page with your Master Inbox API key. The API checks the payload first and lists every problem by field if anything is off.

Which plan includes this?

This workflow works on the Team plan. Every plan has unlimited users and starts with a free 7-day POC.