Move auto-replies out of the reply queue into an Auto response list

When AI labels a message Auto reply, Master Inbox moves it to the Auto response list, so the reply queue only holds messages a human wrote.

HygieneRepTeam plan

When

Add LabelAuto reply

Then

Move to listAuto response

Why teams run it

Reps stop opening ticket confirmations and auto-responders to find real replies.

Set it up in Master Inbox

In Master Inbox, open Settings, then Workflows, and click Add a workflow.
Name it Move auto-replies out of the reply queue into an Auto response list.
Set the trigger to Add Label and choose Auto reply.
Add the action Move to list: Auto response.
Save the workflow and switch it to Active.

Or create it with the API

Everything in the workflow builder is also in the Master Inbox API. This request creates the same workflow. Replace the example ids with your own label, list and campaign ids from GET /workflows/filter-fields.

curl -X POST https://api.masterinbox.com/api/api-webhook/v1/api/workflows/create-workflow \
  -H "Authorization: Bearer $MASTER_INBOX_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
  "name": "Move auto-replies out of the reply queue into an Auto response list",
  "trigger_type": "add_label",
  "trigger_config": {
    "label_ids": [
      176479
    ]
  },
  "action_configs": [
    {
      "action_type": "move_to_list",
      "inbox_type_id": 52311
    }
  ]
}'

Full reference: workflow API guide and API docs.

Or ask Claude, ChatGPT or Grok to build it

Our workflow guide is written for AI agents to read. Give your assistant your API key and this prompt:

Read https://app.masterinbox.com/public-workflow-api.md and use my Master Inbox API key to create this workflow: "Move auto-replies out of the reply queue into an Auto response list". First call GET /workflows/filter-fields and look up my label, list and channel ids, then create the workflow and tell me what you set up.

Questions

Will a real reply after an auto-reply be missed?

Pair this with an alert on new messages from leads labeled Auto reply or Out of office.

Can I archive them instead?

Yes. Use Move to folder with Archive.

Can I build this workflow through the API?

Yes. Send the create-workflow request shown on this page with your Master Inbox API key. The API checks the payload first and lists every problem by field if anything is off.

Which plan includes this?

This workflow works on the Team plan. Every plan has unlimited users and starts with a free 7-day POC.