Find a phone number when a rep moves a lead to the Call queue

When a rep drags a lead into the Call queue list and there is no number yet, Master Inbox runs phone enrichment, so the caller gets a number without asking.

Enrichment

LeadMagic

ProspeoRepSDR managerRevenue plan

When

Moved to ListCall queue

Only if

Phone number is empty

Then

Enrich the prospectPhone only enrichment

Why teams run it

Reps choose who is worth a call, and enrichment fills the gap.

Set it up in Master Inbox

In Master Inbox, open Settings, then Workflows, and click Add a workflow.
Name it Find a phone number when a rep moves a lead to the Call queue.
Set the trigger to Moved to List and choose Call queue.
Add a condition: Phone number is empty.
Add the action Enrich the prospect: Phone only enrichment.
Save the workflow and switch it to Active.

Or create it with the API

Everything in the workflow builder is also in the Master Inbox API. This request creates the same workflow. Replace the example ids with your own label, list and campaign ids from GET /workflows/filter-fields. This workflow also uses conditions: add them under trigger_config.conditions, as shown on the conditions page.

curl -X POST https://api.masterinbox.com/api/api-webhook/v1/api/workflows/create-workflow \
  -H "Authorization: Bearer $MASTER_INBOX_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
  "name": "Find a phone number when a rep moves a lead to the Call queue",
  "trigger_type": "moved_to_list",
  "trigger_config": {
    "inbox_type_ids": [
      52310
    ]
  },
  "action_configs": [
    {
      "action_type": "enrich_prospect",
      "enrich_with": "enrich_phone"
    }
  ]
}'

Full reference: workflow API guide and API docs.

Or ask Claude, ChatGPT or Grok to build it

Our workflow guide is written for AI agents to read. Give your assistant your API key and this prompt:

Read https://app.masterinbox.com/public-workflow-api.md and use my Master Inbox API key to create this workflow: "Find a phone number when a rep moves a lead to the Call queue". First call GET /workflows/filter-fields and look up my label, list and channel ids, then create the workflow and tell me what you set up.

Questions

Can the found number go to a dialer?

Yes. A Found Phone Number workflow can push the lead to Aircall or Nooks.

Does it run twice for the same lead?

Only if the lead is moved to the list again.

Can I build this workflow through the API?

Yes. Send the create-workflow request shown on this page with your Master Inbox API key. The API checks the payload first and lists every problem by field if anything is off.

Which plan includes this?

This workflow works on the Revenue plan. Every plan has unlimited users and starts with a free 7-day POC.