Out-of-Office Handling
Out-of-office handling is the automated detection and filtering of auto-reply messages, such as vacation responders, so they do not clutter a reply queue or get miscounted as genuine engagement. Accurate handling recognizes an OOO message, extracts a return date when available, and separates it from replies that need human attention.
Why it matters for outbound teams
Out-of-office replies can make up a large share of total inbound volume during holiday seasons, and without filtering they bury the handful of genuinely positive replies a rep actually needs to see. Good handling also captures the return date so a follow-up can be scheduled automatically. This keeps reply queues focused on messages that actually require a decision.
See every reply in one place
Master Inbox pulls email and LinkedIn replies from every sending tool into one inbox. Free 7-day POC. Unlimited users on every plan.
Book a demo