This document describes third-party sub-processors engaged by MasterInbox LLC for the processing of Customer Data under the Data Processing Addendum.The following entities act as sub-processors for Customer Data under the GDPR.
| Sub-processor | Purpose | Data Processed | Location |
| Hetzner | Hosting (compute, DB, storage) | All Customer Data | Finland, Germany |
| OpenAI | AI classification (opt-in only) | Message thread + last reply | Region varies |
| Google (Gemini) | AI classification (opt-in only) | Message thread + last reply | Region varies |
| Intercom | Customer support | Support messages and content voluntarily submitted by Customer | Region varies |
| Postmark | Transactional email delivery | Notification data | Region varies |
| Slack | Notifications/support | Metadata or message snippets (if enabled) | Region varies |
| Twilio | Messaging | Phone numbers and metadata | Region varies |
| Paddle | Billing and payments | Account and billing data | Region varies |
| HubSpot | CRM sync (if enabled) | Contact and activity data | Region varies |
| Pipedrive | CRM sync (if enabled) | Contact and activity data | Region varies |
Excluded:
Website analytics and marketing tools process visitor data only and are not used to process Customer Data.
