Master Inbox Privacy Policy

Last updated: March 28, 2026

Overview

Master Inbox LLC (“Master Inbox”, “we”, “our”, or “us”) provides a platform for managing and responding to inbound communications across email and other supported channels.

This Privacy Policy explains how we collect, use, process, and protect personal data when you use our website and services.

1. Information We Collect

We collect the following types of information:

a. Account Information

• Name, email address, and account credentials
• Billing and subscription information

b. Customer Data (Processed on behalf of Customers)

• Email messages and reply threads
• Contact data (name, email address, company information)
• Communication metadata (timestamps, engagement data)
• Data synced from integrations (e.g., CRM systems)

c. Usage Data

• Log data (IP address, browser type, device information)
• Activity within the platform
• System performance and diagnostic data

d. Cookies and Tracking

We use cookies and similar technologies to improve functionality and user experience.

2. How We Use Information

We use data to:

• Provide and operate the Master Inbox platform
• Enable unified inbox and reply management functionality
• Process and organize inbound communications
• Deliver notifications and workflow automation
• Improve system performance, reliability, and security
• Communicate with users regarding updates and support

Master Inbox does not use customer data for advertising, resale, or any purpose unrelated to providing the Services.

3. AI Features (Optional)

Master Inbox may offer AI-powered features such as message classification and response assistance.

These features:

• Are strictly optional and enabled at the Customer’s discretion
• Process only the data necessary to provide the feature
• Do not use customer data to train external AI models

4. Legal Basis for Processing

Where applicable under GDPR, we process personal data based on:

• Performance of a contract
• Legitimate interests (e.g., improving services, security)
• Legal obligations
• User consent (where required)

5. Data Sharing and Subprocessors

We use trusted third-party providers to operate our services, including:

• Infrastructure providers
• Communication services
• AI processing providers (when enabled)
• CRM and integration platforms
• Payment processors

A current list of subprocessors is available at:
https://masterinbox.com/subprocessors

We do not sell personal data.

6. Data Retention

Master Inbox retains data for as long as the account remains active and as necessary to provide the Services.

Customers may request deletion of their data at any time.

Upon account termination or deletion request:

• Active data is deleted within 7 days
• Backup data is retained for up to 6 months and permanently deleted thereafter

7. Data Security

We implement industry-standard security measures, including:

• Encryption in transit (TLS)
• Encryption at rest
• Access controls and monitoring

For more details, please refer to our Security page:
https://masterinbox.com/security

8. International Data Transfers

Data may be processed in countries outside of your jurisdiction.

Where required, we use Standard Contractual Clauses (SCCs) or other appropriate safeguards to protect personal data.

9. User Rights

Depending on your location, you may have rights to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Request data portability

To exercise your rights, contact us at the email below.

10. Cookies

We use cookies to:

• Maintain session functionality
• Improve user experience
• Analyze usage patterns

You may control cookies through your browser settings.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
We will notify users of material changes where required.

Contact Us

For privacy, security, or data protection inquiries:

[email protected]

We aim to respond within 24–48 hours.